Wednesday, May 4, 2011

"When I use a word, it means just what I choose it to mean"

Another one in over the transom:
I have accounts at two different banks.  It's usually not a problem, but sometimes I need to transfer money from bank A to bank B.  I was happy to find out that bank B can do free transfers from other banks, after you've set things up.  It takes three days or so to clear, but that's generally no big deal.
All you have to do, once it's set up, is go on their web site and select "Transfer from outside the bank".  You select an account that you've already set up (bank A in my case).  You fill in the amount.  You select how you want the transfer done.  Actually there's just one choice: three-day free transfer.  At the bottom there's a button labeled "Complete Transfer"
So you click that button.  Another page comes up confirming the details you've just put in.  Great.  You're done.
Not so fast.
Three days later, there's no money transferred.  Contact customer service.  No, we don't see any record of it yet.  Please contact the bank where you initiated the transfer.
You're the bank where I initiated the transfer.
Sorry, don't see any sign of it.
Then you go back and try again.  You fill in the form.  You click on "Complete Transfer".  You see the same page with the details you just put in ... 
... and you think to scroll down to the bottom, which is cut off by your browser window.  At the bottom is a button that says "Send Transfer".
Didn't I just complete the transfer?  Guess not.  Click "Send Transfer".  The window goes gray and a spinny thing spins for a while.  Then you get a different window and a confirmation number.  Three days later the money is there.
Would it have killed anyone to have labelled the first button "Continue" instead of "Complete Transfer"?

[There's a happy ending, as announced in this post: The bank changed the text.  Yay!]

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